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   Advance Bookings    >>    Age Requirement    >>   Cash Rental   >>    Confirmation Number    >>    Credit Card    >>   Corporate Hire  

   Damage Excess Waiver (DEW)    >>    Delivery & Collection     >>   Deposit   >>     Drop Off Charge     >>     Early Return     >>     Excess Rental    >>    Fuel    

      Late Pick up    >>    No Show    >>    Peak Season Bookings    >>    Personal  Hire    >>    Rental Rate    >>    Reservation    >>    Responsibility   >>   Upgrades                 

  

       RENTAL POLICIES     

 

 

 

ADVANCE BOOKINGS

An advance car rental booking will be required for rentals during peak season such as school or public holidays, during festive seasons, during blackout dates or for special discounted deals. Renters may have to pay 50% off the total rental charges in advance by at least 5 working days and full charges for certain discounted deals possibly earlier. Renters could bank in the required rental charges into ACR bank account or a special arrangement could be made for us to meet you in person to have all relevant rental documents signed and payments collected.

 

 

 

AGE REQUIREMENTS

    Below are ACR's policies on age requirements:

  • The primary renter (Hirer) must be 25 years of age, or for selected corporate rentals and selected students, the minimum age is 21.

  • Additional drivers must meet the same eligibility requirements as the Primary driver

  • All drivers must show a valid driver's license at time of rental.

  • Additional DEW surcharge may be imposed for renters aged 21 - 24.

  • Fullsize Class vehicles onwards may not be rented to younger drivers. 

  • ACR reserves the right to refuse rental of a vehicle if the renter demonstrates inability to handle the rental car or understand road rules and conditions.

 

 

 

 

CAR RENTAL RATE

 

Rates are quoted  in Ringgit Malaysia (RM), which cover  24-hours unlimited mileage usage and are inclusive of maintenance based on fair wear and tear , insurance except fuel.  Rates quoted are subject to change without prior notice.

Rates include unlimited liability insurance coverage against third party death or bodily injury and up to RM3,000,000 insurance coverage against damage to third party property. Rates also include unlimited passenger risk.

 

 

 

 

CASH RENTAL

Renter may opt to pay all car rental charges up front by cash in full upon collection of rental vehicle but renters credit or charge card will be imprinted for security deposit.

Renters must meet Advantage's requirements for renting a vehicle without a valid credit card.

Only Compact through Standard size vehicles can be rented with cash and at the sole discretion of Advantage Car Rentals.

No Additional Drivers are allowed on Cash Rentals.

All cash rentals, including prepayments, vouchers, and the like will require a cash deposit equivalent to 'excess' as stated in the DEW  table rental, in addition to the pre-calculated rental charges.

When the rental vehicle is returned in accordance with the rental terms and conditions, the cash deposit will be refunded upon return of the vehicle, and in some instances, the refund will be mailed  or banked in to the customer following the return of the rental vehicle.

Please see below for requirements:

  • A valid driver's license
  • At least 25 years of age or for selected students, the minimum age is 21 (please see Age Requirements) 
  • Registered cellular phone bill may have to be verified.
  • The address on bill must match address in renter's profile.
  • A return ticket from an airline
  • Verifiable employment
  • Ability to make a cash deposit in addition to the cost of the rental
  • A valid Passport and other travel documents.

 

 

 

 

CONFIRMATION NUMBER

A Confirmation number, also known as a reservation number, provides a guarantee for a certain reservation which usually ends with e.g.  RAXXXX. Kindly take note that without the confirmation number, a reservation is not confirmed!

 

 

 

 

 

CORPORATE CAR HIRE

 

Subject to our acceptance. A letter of undertaking with company letterhead will be required and perhaps a cheque covering the estimated rental charge is required prior to delivery of vehicle. In addition, we may get signed imprint of the renters credit card which will be kept as security deposit up to 14 work days after the rental vehicle is returned.

 

 

 

 

 

 

 

CREDIT CARD

For all bookings, a valid credit or charge card is required for security deposit and for verification purposes. Rental will not be processed without proper credit card submission at least 7 days prior to the rental initiation date. Also, If renter's  credit or charge card have insufficient credit, rental will not be confirmed!

Renter must present the same credit or charge card which was used to make booking at time of taking delivery of rental vehicle.

Amex, Master, Visa, JCB, & Diners cards are accepted. Debit Cards are not accepted unless you are making direct online payments.

Renter's name must match with the name on the renter's Malaysian Identification Card or Passport for non Malaysians. Signature on the back of credit card must match name printed on card. Credit card imprints will be returned or authorisation on the credit card will be cancelled within 14 work days from date of vehicle return provided all monies owing to ACR are paid in full, no traffic fines or summons are found whilst the rental car was in hirer's possession and nothing from the car rental terms and conditions as stipulated on the reverse side of the car rental rental agreement are breached.

 

 

 

 

DAMAGE EXCESS WAIVER (DEW)  a.k.a "deductible" or "CDW"

DEW is the waiver for insurance excess charge in the event the rental car is involved in any accident involving another vehicle/vehicles or property. All rental cars carry a limited excess, (see table below), which must be paid  by the renter in accordance with the estimated cost of repair.

Hirer must inform an ACR within 12 hours of any accidents however minor and if necessary upon ACR's request a police report shall be made at the nearest police station and all relevant information such as third party vehicle registration number, make & model, colour, driver's name, contact details must be obtained immediately. Failure to inform ACR of any accidents within 5 hours of incident or providing sufficient information of the third party will result in immediate void of DEW protection and  the renter will have to bear all cost of repair to the rental car including the third party damages (if applies) and loss of use.

 

CAR GROUP EXCESS EXCESS EXCESS
  Age (21-25) (Age 25-60) (For Theft)
A RM 2,000 RM 1,500 RM 2,000
B RM 2,250 RM 1,500 RM 2,500
C RM 2,550 RM 1,800 RM 3,000
D RM 1,875 RM 1,500 RM 4,000
D1 N/A RM 1,800 RM 5,000
D2 N/A RM 1,900 RM 6,000
D3 N/A RM 2,000 RM 6,000
E N/A RM 2,200 RM 7,000
E1 N/A RM 2,200 RM 6,000
F N/A RM 2,500 RM 10,000
F1 N/A RM 2,800 RM 10,000
F2 N/A RM 3,000 RM 10,000
G N/A RM 2,500 RM 10,000
H N/A RM 2,500 RM 10,000

 

 

 

 

DELIVERY & COLLECTION

Upon the renters request, rental car can be delivered or collected to any point within peninsular Malaysia at a nominal charge. This however may be exempted or discounted if the rental period exceeds 7 days (does not apply to special deals or promotions).

Also  Read Excess Rental

 

 

 

 

DEPOSIT

All rental deposit will be retained for 14 work days after the rental vehicle is returned. This is to check for any available traffic or parking fines or summonses  and if found it will be deducted from the rental deposit. If a traffic violation is committed. see traffic fines

The rental deposit will also be used to set off with cost or repair for damages to the rental vehicle  

 

 

 

DROP OFF CHARGE

Renter may drop off rental vehicle in another location outside the state (within Peninsular Malaysia ) originally collected and certain collection charge applies. ACR have the right to refuse any altered drop off time or location and may charge extra for for such changes.

 

 

 

 

EARLY RETURN

Should renter confirm a certain rental duration and extend the rental, then hirer will be charged with respective rate (possibly discounted) for more usage.

Should renter confirm certain rental duration and return early, then renter will be charged with respective rate (possibly higher) for lesser usage.

Also, if renter’s early return falls on Saturdays, Sundays or public holidays, then hirer without prejudice must pay until the next official work day.

 

 

 

 

EXCESS RENTAL & LATE PICK UP

ACR's standard rental is 24 hours per day except for certain Special Discounts or Special Deals. For car hire based on ACR standard rental rates, the usage is 25 hours (1 hour complimentary). Excess hour will be charged at 1/8th per hour off the standard rental rate. Excess hours charges are calculated differently for discounted deals. Please read terms and conditions on special deals and discounts.

If the renter's pick up time is after 5pm then the return time will be at 3pm at the end of rental period, otherwise standard hourly charge shall apply.

 

 

 

 

FUEL

 

Rental vehicle will be delivered with full tank of fuel upon renters request and it should be returned with the same level failing which an estimated refueling charge plus RM5 service charge will be collected from the renter . All rental cars run on premium grade fuel.

Excess fuel will not be refunded or offered with credit or contra with any other charges due from the renter to ACR.

 

 

HANDLING FEES

All fines, penalties, traffic summons incurred during the rental period will be charged back to the renter. In addition, a handling fee of RM50 will be levied on all payable traffic fines. A valet charge of RM30 may be levied if the vehicle is returned in very dirty or muddy condition.

 

 

 

 

 

 

NO SHOW

In the case of a "no show" of a renter, the reservation will be canceled. ACR charges a fee on the renters credit card for vehicles that are reserved but not rented, if the reservation was not canceled by the hirer within 48 hours of the anticipated arrival.

Cancellations are accepted up to two calendar days before reservation date. If the reservation is not cancelled, a No Show Fee of RM50.00 will be charged to the credit card on the Guaranteed Reservation. In the case of pick up point outside Kuala Lumpur, chargeable delivery fee applies.

Please read terms and conditions on Special deals and discounts.

 

 

 

 

PEAK SEASON BOOKINGS

Bookings done for rentals during peak season (PEAK), will require all rental charges to be paid upfront 7 days before the pick up date or rate increase. If the rental is cancelled the following cancellation charges apply :

Within 48 hours before pick up time - Full rental charges will be forfeited

Within 2-3 days before pick up date - 80% off the rental charges will be forfeited

Within 4-5 days before pick up date - 50% off the rental charges will be forfeited

Within 6 days before pick up date - 30% off the rental charges will be forfeited

Within working hours of the confirmation date - 10% off the rental charges will be forfeited

 

 

 

 

 

PERSONAL CAR HIRE

 

Only payment by major credit or charge cards (American Express, Diners Club, VISA and Mastercard) will be accepted. See Cash Rentals

 

 

 

 

 

 

 

 

PRE-PAID BOOKINGS

If booking done during special promotion (SP) to lock rates for future usage and cancelled at anytime after the booking, 80% off the entire amount will be forfeited. Read also "No Show"

 

 

 

 

RESERVATION

A reservation is confirmation of a vehicle which is reserved at a particular location, on a specified date, at an agreed upon base rate plus taxes, surcharges and fees. Taxes, surcharges and fees are subject to change. Modifications to a reservation could result in a change in rate and other costs.

Vehicles are reserved by discount code, vehicle class, or car group.

 

 

 

 

 

RENTAL CAR RESPONSIBILITY

Advantage holds the renter responsible for the safe return of the rental vehicle in the same condition as it was rented, except for normal wear and tear.

Unless prohibited by law or with DEW coverage, a renter may be held responsible for all damages, including loss of use should the vehicle be damaged in an accident, stolen or vandalised. This is the case regardless of fault. The renter may also be asked to pay for the damage up to and including the total cost of replacing the vehicle in case of a total wreck or loss.

 

The following are not covered under insurance coverage or protected with DEW

 

i)    Crack, chip or any other damage to the Windscreen (front & rear), windows or all part of

       rental vehicle  are not covered

 

ii)    Damage or stains to any part of the interior of the rental vehicle

 

iii)   Missing parts or accessories

 

Please ensure the  vehicle check out report has been properly verified before leaving the rental location and or signing the vehicle check out report form (checklist).

All above dames will be charged to the hirer or set off with the rental deposit

 

TRAFFIC VIOLATION AND FINES (Please also read the back of Rental Agreement)

Hirer will be liable for all parking related fines, speeding tickets or any fines or summonses issued by road transport or traffic authorities whilst the rental vehicle is in the possession of the hirer. Hirer agrees that an additional between RM50 and RM100 will be charged to handle such fines and all charges will either be collected from the hirer or set off with the rental deposit. the hirer is strictly not allowed to settle traffic fines on their own after the rental vehicle is returned.

 

 

 

UPGRADES

An upgrade is a rental vehicle that is provided one, two or even three class higher than the one reserved.

If renter choose to rent a vehicle from a class higher than the one originally reserved,  additional rental and other charges  (determined at the time of rental) will be billed.

If a vehicle from the vehicle category you originally reserved is not available, you will be offered a vehicle from the next higher available vehicle class, at no additional rental charge but the cost of DEW or insurance excess or pick up, drop off cost may differ.