An advance car rental booking will be required for
rentals during peak season such as school or public holidays, during festive
seasons, during blackout dates or for special discounted deals. Renters
may have to pay 50% off the total rental charges in advance by at least 5
working days and full charges for certain discounted deals possibly earlier. Renters could
bank in the required rental charges into ACR bank account or a special
arrangement could be made for us to meet you in person to have all relevant
rental documents signed and payments collected.
Below are ACR's policies on age requirements:
The primary renter (Hirer) must be 25 years of age, or for
selected corporate rentals and selected students, the minimum age
Additional drivers must meet the same eligibility requirements
as the Primary driver
All drivers must show a valid driver's license at time of
Additional DEW surcharge may be imposed for renters aged 21 -
Fullsize Class vehicles onwards may not be rented to younger
ACR reserves the right to refuse rental of a vehicle if the
renter demonstrates inability to handle the rental car or
understand road rules and conditions.
CAR RENTAL RATE
quoted in Ringgit Malaysia (RM), which cover 24-hours unlimited
mileage usage and are inclusive of maintenance based on fair wear and tear ,
insurance except fuel. Rates quoted are subject to change without
include unlimited liability insurance coverage against third party death or
bodily injury and up to RM3,000,000 insurance coverage against damage to
third party property. Rates also include unlimited passenger risk.
Renter may opt to pay all car rental charges up
front by cash in full upon collection of rental vehicle but renters credit
or charge card will be imprinted for security deposit.
Renters must meet Advantage's requirements
for renting a vehicle without a valid credit card.
Only Compact through Standard size vehicles
can be rented with cash and at the sole discretion of Advantage Car Rentals.
No Additional Drivers are allowed on Cash
All cash rentals, including prepayments,
vouchers, and the like will require a cash deposit equivalent to 'excess' as
stated in the DEW table rental,
in addition to the pre-calculated rental charges.
When the rental vehicle is returned in
accordance with the rental terms and conditions, the cash deposit will be
refunded upon return of the vehicle, and in some instances, the refund will
be mailed or banked in to the customer following the return of the
Please see below for requirements:
- A valid driver's license
- At least 25 years of age or for selected
students, the minimum age is 21 (please see Age
- Registered cellular phone bill may have
to be verified.
- The address on bill must match address in
- A return ticket from an airline
- Verifiable employment
- Ability to make a cash deposit in
addition to the cost of the rental
- A valid Passport and other
A Confirmation number, also known as a reservation number,
provides a guarantee for a certain reservation which usually ends
with e.g. RAXXXX. Kindly take note that without the confirmation number,
a reservation is not confirmed!
CORPORATE CAR HIRE
our acceptance. A letter of undertaking with company letterhead will be
required and perhaps a cheque covering the estimated rental charge is
required prior to delivery of vehicle. In addition, we may get signed
imprint of the renters credit card which will be kept as security deposit
up to 14 work days after the rental vehicle is returned.
For all bookings, a valid credit or charge card is
required for security deposit and for verification purposes. Rental will not
be processed without proper credit card submission at least 7 days prior to
the rental initiation date. Also, If renter's credit or charge card
have insufficient credit, rental will not be confirmed!
Renter must present the same credit or charge card which
was used to make booking at time of taking delivery of rental vehicle.
Amex, Master, Visa, JCB, &
Diners cards are accepted. Debit Cards are not accepted unless you
are making direct online payments.
Renter's name must match with the name on
the renter's Malaysian Identification Card or Passport for non Malaysians.
Signature on the back of credit card must match name printed on card.
Credit card imprints will be returned or authorisation on the credit card
will be cancelled within 14 work days from date of vehicle return provided all monies owing to ACR are paid in full,
no traffic fines or summons are found whilst the rental car was in hirer's
nothing from the car rental terms and conditions as stipulated on
the reverse side of the car rental rental agreement are breached.
DAMAGE EXCESS WAIVER (DEW) a.k.a "deductible"
DEW is the waiver for
insurance excess charge in the event the rental car is involved in any
accident involving another vehicle/vehicles or property. All rental cars
carry a limited excess, (see table below), which must be paid by the
renter in accordance with the estimated cost of repair.
Hirer must inform an ACR within 12 hours of any accidents however minor and if necessary upon ACR's request a
police report shall be made at the nearest police station and all relevant
information such as third party vehicle registration number, make & model,
colour, driver's name, contact
details must be obtained immediately. Failure to inform ACR of any accidents
within 5 hours of incident or providing sufficient information of the third
party will result in immediate void of DEW protection and the renter
will have to bear all cost of repair to the rental car including the third party
damages (if applies) and loss of use.
DELIVERY & COLLECTION
the renters request, rental car can be delivered or collected to any point
within peninsular Malaysia at a nominal charge. This however may be exempted
or discounted if the rental period exceeds 7 days (does not apply to special
deals or promotions).
Read Excess Rental
deposit will be retained for 14 work days after the rental vehicle is
returned. This is to check for any available traffic or parking fines or
summonses and if found it will be deducted from the rental deposit. If
a traffic violation is committed. see traffic fines
deposit will also be used to set off with cost or repair for damages to the
DROP OFF CHARGE
Renter may drop
off rental vehicle in another
location outside the state (within Peninsular Malaysia ) originally collected and
certain collection charge applies. ACR have the right to refuse any altered
drop off time or location and may charge extra for for such
confirm a certain rental duration and extend the rental, then hirer will be charged with respective rate
(possibly discounted) for more
confirm certain rental duration and return early, then renter will be
charged with respective rate (possibly higher) for lesser usage.
Also, if renterís early
return falls on Saturdays, Sundays or public holidays, then hirer without
prejudice must pay until the next official work day.
EXCESS RENTAL & LATE PICK UP
ACR's standard rental is 24 hours per day except for certain
Special Discounts or Special Deals. For car hire based on ACR standard rental
rates, the usage is 25 hours (1 hour complimentary). Excess hour will be
charged at 1/8th per hour off the standard rental rate. Excess hours charges
are calculated differently for discounted deals. Please read terms and conditions on special deals and
If the renter's pick up time is after 5pm then the return
time will be at 3pm at the end of rental period, otherwise standard hourly
charge shall apply.
vehicle will be delivered with full tank of fuel upon renters request and
it should be returned with the same level failing which an estimated
refueling charge plus RM5 service charge will be collected from the renter . All
rental cars run on premium grade fuel.
will not be refunded or offered with credit or contra with any other charges
due from the renter to ACR.
All fines, penalties, traffic summons
incurred during the rental period will be charged back to the renter. In
addition, a handling fee of RM50 will be levied on all payable traffic
fines. A valet charge of RM30 may be levied if the vehicle is returned in
very dirty or muddy condition.
In the case of a "no show" of a renter, the reservation
will be canceled. ACR charges a fee on the renters credit card for vehicles
that are reserved but not rented, if the reservation was not canceled by the
hirer within 48 hours of the anticipated arrival.
Cancellations are accepted up to
two calendar days before
reservation date. If the reservation is not cancelled, a No Show Fee of
RM50.00 will be charged to the credit card on the Guaranteed Reservation. In
the case of pick up point outside Kuala Lumpur, chargeable delivery fee
Please read terms and conditions on Special deals and
PEAK SEASON BOOKINGS
Bookings done for rentals during peak season
(PEAK), will require all rental charges to be paid upfront 7 days
before the pick up date or rate increase. If the rental is cancelled the following
cancellation charges apply :
Within 48 hours before pick up time - Full rental charges
will be forfeited
Within 2-3 days before pick up date - 80% off the rental
charges will be forfeited
Within 4-5 days before pick up date - 50% off the rental
charges will be forfeited
Within 6 days before pick up date - 30% off the rental
charges will be forfeited
Within working hours of the confirmation date - 10% off
the rental charges will be forfeited
PERSONAL CAR HIRE
payment by major credit or charge cards (American Express, Diners Club,
VISA and Mastercard) will be accepted. See
If booking done
during special promotion (SP) to lock rates for future usage and cancelled at
anytime after the booking, 80% off the entire amount will be forfeited. Read
also "No Show"
A reservation is confirmation of a vehicle which is
reserved at a particular location, on a specified date, at an
agreed upon base rate plus taxes, surcharges and fees. Taxes, surcharges and
fees are subject to change. Modifications to a reservation could result in a
change in rate and other costs.
reserved by discount code, vehicle class, or car group.
RENTAL CAR RESPONSIBILITY
Advantage holds the renter responsible for
the safe return of the rental vehicle in the same condition as it was
rented, except for normal wear and tear.
Unless prohibited by law or with DEW coverage, a renter
may be held responsible for all damages, including loss of use should the
vehicle be damaged in an accident, stolen or vandalised. This is the case
regardless of fault. The renter may also be asked to pay for the damage up
to and including the total cost of replacing the vehicle in case of a total
wreck or loss.
following are not covered under insurance coverage or protected with DEW
Crack, chip or any other damage to the Windscreen (front & rear), windows or
all part of
rental vehicle are not covered
Damage or stains to any part of the interior of the rental vehicle
Missing parts or accessories
Please ensure the vehicle check out report has been properly verified
before leaving the rental location and or signing the vehicle check out report form
above dames will be charged to the hirer or set off with the
TRAFFIC VIOLATION AND FINES
(Please also read the back of Rental Agreement)
will be liable for all parking related fines, speeding tickets or any fines
or summonses issued by road transport or traffic authorities whilst the
rental vehicle is in the possession of the hirer. Hirer agrees that an
additional between RM50 and RM100 will be charged to handle such fines and
all charges will either be collected from the hirer or set off with the
rental deposit. the hirer is strictly not allowed to settle traffic fines on
their own after the rental vehicle is returned.
An upgrade is a rental vehicle
that is provided one, two or even three class higher than the
renter choose to rent a vehicle from a class
higher than the one originally reserved, additional rental and
(determined at the time of rental) will be billed.
If a vehicle from the vehicle category you
originally reserved is not available, you will be offered a vehicle
from the next higher available vehicle class, at no additional
rental charge but the cost of DEW or insurance excess or pick up,
drop off cost may differ.