ADVANCE BOOKINGS
An advance rental booking will be required for
rentals during peak season such as school or public holidays, during festive
seasons, during blackout dates or for special discounted deals. Renters
may have to pay 50% off the total rental charges in advance by at least 5
working days and full charges for certain discounted deals. Renters could
bank in the required rental charges into ACR bank account or a special
arrangement could be made for us to meet you in person to have all relevant
rental documents signed and collect all payments.
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AGE REQUIREMENTS
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CASH RENTALS
Renter may opt to pay all rental charges up
front by cash in full upon collection of rental vehicle but renters credit
or charge card will be imprinted for security deposit.
Renters must meet Advantage's requirements
for renting a vehicle without a credit card.
Only Compact through Standard size vehicles
can be rented with cash and at the sole discretion of Advantage Car Rentals.
No Additional Drivers are allowed on Cash
Rentals.
All cash rentals, including prepayments,
vouchers, and the like will require a cash deposit of RM 800 for Compact
Class RM 1,000 for Economy Class and RM 1,500 for Standard Class per rental,
in addition to the pre-calculated rental charges.
When the rental vehicle is returned in
accordance with the rental terms and conditions, the cash deposit will be
refunded upon return of the vehicle, and in some instances, the refund will
be mailed or banked in to the customer following the return of the
rental vehicle.
Please see below for requirements:
- A valid driver's license
- At least 25 years of age or for selected
students, the minimum age is 21(please see Age
Requirements) for details.
- Registered cellular phone bill may have
to be verified.
- The address on bill must match address in
renter's profile.
- A return ticket from an airline
- Verifiable employment
- Ability to make a cash deposit in
addition to the cost of the rental
- A valid Passport
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CONFIRMATION NUMBER
A Confirmation number, also known as a reservation number,
provides a guarantee for a certain vehicle category for a specific rate on a
specific date in a specific location for specific rental which usually ends
with e.g. RA55. Kindly take note that without the confirmation number,
a reservation is not confirmed!
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CREDIT CARD
For all bookings, a valid credit or charge card is
required for security deposit and for verification purposes. Rental will not
be processed without proper credit card submission at least 7 days prior to
the rental initiation date. Also, If renter's credit or charge card
have insufficient credit, rental will not be confirmed!
Renter must present the same credit or charge card which
was used to make booking at time of taking delivery of rental vehicle.
ACR accepts Amex, Master, Visa, JCB, &
Diners cards. Debit Cards are not accepted by ACR
Renter's name must match with the name on
the renter's Malaysian Identification Card or Passport for non Malaysians.
Signature on the back of credit card must match name imprinted on card.
Credit card imprints will be returned to the renter upon off hiring or
terminating the rental and all rental terms and conditions as stipulated in
the rental agreement are satisfied.
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DAMAGE EXCESS WAIVER (DEW) a.k.a "deductible"
DEW is the waiver for
insurance excess charge in the event the rental vehicle is involved in any
accident involving another vehicle/vehicles or property. All rental vehicles
carries a limited excess, see below table, which must be paid by the
renter in accordance with the estimated cost of repair.
Hirer must inform an ACR
Agent within 12 hours of any accidents and if necessary upon ACR's request a
police report shall be made to the nearest police station and all relevant
information such as third party vehicle registration number, name, contact
details must be obtained immediately. Failure to inform ACR of any accidents
within 12 hours of incident will cause the renter to bear all cost of repair
and void DEW clause.
|
GROUP |
EXCESS |
EXCESS |
EXCESS |
|
|
Age (21-25) |
(Age 25-60) |
(For Theft) |
|
A |
RM 1,000 |
RM 800 |
RM 2,000 |
|
B |
RM 1,125 |
RM 900 |
RM 2,500 |
|
C |
RM 1,250 |
RM 1,000 |
RM 3,000 |
|
D |
RM 1,875 |
RM 1,500 |
RM 4,000 |
|
D1 |
N/A |
RM 1,800 |
RM 5,000 |
|
D2 |
N/A |
RM 1,900 |
RM 6,000 |
|
D3 |
N/A |
RM 2,000 |
RM 6,000 |
|
E |
N/A |
RM 2,200 |
RM 7,000 |
|
E1 |
N/A |
RM 2,200 |
RM 6,000 |
|
F |
N/A |
RM 2,500 |
RM 10,000 |
|
F1 |
N/A |
RM 2,800 |
RM 10,000 |
|
F2 |
N/A |
RM 3,000 |
RM 10,000 |
|
G |
N/A |
RM 2,500 |
RM 10,000 |
|
H |
N/A |
RM 2,500 |
RM 10,000 |
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DELIVERY & COLLECTION
Rental vehicle will be delivered and collected to/fro any
location within Kuala Lumpur City Centre F.O.C.
Should renter request for delivery and collection outside
the city centre then a nominal charge shall apply. This may be exempted if
the rental duration exceeds 6 days.
Read Excess Rental
Free delivery and collection does not apply for certain
special offers even if the usage exceed 6 days, please read terms and
conditions for "Special Discounts".
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DROP OFF CHARGE
Renter may request for collection of vehicle from another
location outside the state initially collected within Peninsular Malaysia and
certain collection charge applies. ACR have the right to refuse any altered
collection time or collection location or may charge extra for for such
changes.
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EARLY RETURN
Should renter
confirm rental for certain rental duration and extend the rental beyond the
original duration, then hirer will be charged with respective rate for more
usage.
Should renter
confirm certain rental duration and return early, then renter will be
charged with respective rate for lesser usage.
Also, if
renter’s early return falls on Saturdays, Sundays or public holidays, then
hirer without prejudice must pay until the next official working day.
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EXCESS RENTAL & LATE PICK UP
ACR standard rental is 24 hours per day except for certain
Special Discounts or Special Deals. For any rental on ACR standard rental
rates, the usage is 25 hours (1 hour complimentary). Excess hour will be
charged at 1/8th per hour off the standard rental rate. Excess hours charges
are calculated differently for discounted deals. Please read terms and conditions on special deals and
discounts.
If the renter's pick up time is after 5pm then the return
time will be at 3pm at the end of rental period, otherwise standard hourly
charge shall apply.
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NO SHOW
In the case of a "no show" of a renter, the reservation
will be canceled. ACR charges a fee on the renters credit card for vehicles
that are reserved but not rented, if the reservation was not canceled within
24 hours of the anticipated arrival.
Cancellations are accepted up to one calendar day before
reservation date. If the reservation is not cancelled, a No Show Fee of
RM50.00 will be charged to the credit card on the Guaranteed Reservation. In
the case of pick up point outside Kuala Lumpur, chargeable delivery fee
applies.
Please read terms and conditions on Special deals and
discounts.
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PEAK SEASON BOOKINGS
Bookings done for rentals during peak season (see peak
season dates), will require all rental charges to be paid upfront 7 days
before the pick up date or rate increase. If the rental is cancelled the following
cancellation charges apply :
Within 24 hours before pick up time - Full rental charges
will be forfeited
Within 2-3 days before pick up date - 80% off the rental
charges will be forfeited
Within 4-5 days before pick up date - 50% off the rental
charges will be forfeited
Within 6 days before pick up date - 30% off the rental
charges will be forfeited
Within working hours of the confirmation date - 10% off
the rental charges will be forfeited
PRE-PAID
BOOKINGS
If booking done
during special promotion to lock rates for future usage and cancelled at
anytime after the booking, 80% off the entire amount will be forfeited.
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A reservation is confirmation of a vehicle which is
reserved for a customer at a particular location, on a specified date, at an
agreed upon base rate price plus taxes, surcharges and fees. Taxes,
surcharges and fees are subject to change. Modifications to a reservation
could result in a change in rate.
Vehicles are reserved by rate code and vehicle category
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UPGRADES
An upgrade is any vehicle category higher than the
one reserved.
If you choose to rent a vehicle from a category
higher than the one originally reserved, an additional cost per day
(determined at the time of rental) will be billed.
If a vehicle from the vehicle category you
originally reserved is not available, you will be offered a vehicle
from the next higher available vehicle category, at no additional
rental charge but the cost of DEW or insurance excess or pick up,
drop off cost may differ.
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